This policy explains how Individuum LLC collects, uses, shares, and protects information when you use our website, client workspace, and professional coordination services.
Information we collect
We may collect account and contact details, identity-verification information, communications, case descriptions, uploaded evidence, payment and invoice records, device and security data, and information you choose to provide.
How we use information
We use information to create and secure accounts, assess eligibility, perform conflict and identity checks, organize and coordinate services, communicate with you, process invoices, maintain records, prevent misuse, and comply with legal obligations.
Sensitive case material
Do not submit information unrelated to your matter. Access to identity and case material is limited according to operational roles and professional need. Ordinary email should not be used to send passports or sensitive evidence.
Service providers and professionals
Information may be shared with vendors that support hosting, communications, security, payments, and business operations, and with appropriately licensed professionals where needed for an accepted matter and permitted by the applicable engagement.
International processing
Individium is a US-registered company with international operations. Information may be processed in countries other than your country of residence, subject to applicable safeguards and legal requirements.
Retention and requests
Records are retained for operational, contractual, security, professional, and legal purposes. Subject to applicable law, you may request access, correction, or deletion by contacting us. Some records may need to be retained.
Contact
Questions about privacy may be sent to contact@individium.com. Do not include sensitive case material in the email.